You can easily purchase e-tickets for regional and city transport, such as buses, trams, metros, and ferry services, via the Gaiyo app. Follow the steps below to order and activate a ticket immediately.

1. Open the Gaiyo app

On the dashboard, scroll down to the “Public transport tickets” widget.

• Tap “Tickets” next to a stop, station, or transportation location.
• You can also tap “Map”, select a location, and then open the ticket option.

2. Select and edit your ticket

• Select the desired ticket type, such as a 1-hour ticket or a day pass.
• Tap ‘Edit’ to change details such as the passenger’s name.
• Scroll down to read more information about the ticket’s validity and conditions.

3. Confirm your choice

• Check all the information you have entered.
• Tap ‘OK’ at the bottom of the screen to continue.

4. Pay for your ticket

• Tap “Confirm selection” to pay.
• After payment, the ticket will be available under “Tickets and Reservations” in the menu.

5. Activate your ticket just before use

• Activate the ticket just before you board. The validity (e.g., 1 hour or 24 hours) starts immediately after activation.
• An activated ticket displays a QR code that you can scan at gates or during ticket inspection.

Important to know

• Tickets are personal and may not be shared.
• Only activated tickets with a QR code are valid.
• Validity may vary depending on the carrier and ticket type (1 hour, day ticket, route ticket).
• E-tickets are valid for travel on city or regional transport in your region: bus, tram, metro, and ferry service.
• The general terms and conditions of Gaiyo and the relevant transport operator apply.